Add your items to cart and proceed to checkout. Once your order is submitted, you will receive an email confirmation with your order details.

No. Any delivery time selected at checkout is a guide only. Our team will confirm your delivery or pickup time once your order has been reviewed and scheduled.

Yes. Delivery and pickup options are shown at checkout, depending on your location and availability.

We recommend ordering as early as possible, especially for larger orders or peak periods. If you have an urgent request, contact us and we will advise what is possible.

Usually, yes if contact is made within 2 hours of placing the order. Please contact us as soon as possible with your order number and requested changes. Changes may be limited close to your scheduled delivery or pickup time.

Contact us as soon as possible. If your order is already in preparation, cancellation may not be possible or may incur costs.

Yes. Many items can be suitable for dietary needs such as Gluten Free, Vegan, Vegetarian, and Dairy Free. Where available, dietary tags are shown on products. If you have allergies or strict requirements, please contact us before ordering.

We take care in preparation, however we cannot guarantee items are completely free from allergens due to shared kitchens and handling. Please contact us if you have a severe allergy so we can guide you to the safest options.

Yes. Your order confirmation can be used as your tax invoice and a downloadable copy is available in your confirmation email.

Yes. We cater for meetings, offices, events, and group orders. If you need help planning quantities or selecting options, contact our team.

Payment methods available at checkout may include card and other standard Shopify payment options, depending on store settings.

Delivery availability is shown at checkout based on your address. If your address is not serviceable, contact us to discuss options.

Please ensure someone can receive the order at the confirmed time. If no one is available, delays or re-delivery fees may apply.

You will receive an email confirmation after placing your order. If we need more information or need to adjust timing, our team will contact you directly.

Phone: 0437 336 892
Email: catering@greenacres.net.au